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  • Policy

Refund & Cancellation Policy

Our goal is to keep collaboration fair and transparent. This policy explains when refunds are available for screenwriting and related services purchased from Cinematic Pen.

Last updated: January 01, 2025

  • Eligible cases

Formatting and pacing aligned with major competitions and coverage standards.

  • Alternatives to refunds

Scope adjustments, additional revision passes, or credit toward another service.

  • Timelines

Refund reviews within 5–7 business days; disbursements may take 5–10 business days.

  • Scope of this policy

This policy covers all professional services sold directly by Cinematic Pen, including screenwriting (features, pilots, shorts), script coverage, revisions/rewrites, adaptations, decks/lookbooks, loglines/one‑pagers, and consultations.

Third‑party costs (e.g., paid stock imagery, font licenses, external consultants) are excluded unless explicitly stated in your Statement of Work (SOW).

  • Cooling‑off & cancellations
  • Before work begins: Full refund if you cancel within 7 calendar days of payment and before delivery of any milestone.
  • After kickoff but before first deliverable: Refund minus time already spent (billed at the hourly equivalent quoted in your SOW) and any non‑recoverable third‑party fees.
  • After a milestone is delivered: Refunds are uncommon; we prioritize fixes via revisions or scoped changes. See “Alternatives to refunds.”

  • Eligibility & non‑refundable items
  • Completed milestones that match the agreed scope and SOW specs are not refundable.
  • Consultation sessions are refundable only if canceled 24+ hours before the scheduled time or if we fail to attend.
  • Rush fees and externally incurred expenses are non‑refundable once incurred.
  • Refunds cannot be granted due to subjective preferences if the deliverable meets the SOW and industry formatting standards.

  • Alternatives to refunds
  • Revision passes: Utilize included rounds to address notes. Additional passes can be scoped.
  • Scope adjustments: Reallocate remaining budget to higher‑value deliverables.
  • Service credit: Apply remaining funds to a different service (valid 6 months).
  • How to request a refund
  1. Email billing@cinematicpen.com with your project title, invoice number, and reason.
  2. We acknowledge within 2 business days and may request supporting notes or files.
  3. We review within 5–7 business days and confirm the decision with next steps.

Approved refunds are issued to the original payment method. Bank transfer refunds require the account holder’s name and IBAN/SWIFT where applicable.

  • Disputes & chargebacks

If you believe a charge is incorrect, contact us first so we can investigate and resolve quickly. Filing a chargeback with your bank may delay resolution; we reserve the right to provide the SOW, delivery logs, and correspondence as evidence.

  • Jurisdiction & consumer rights

This policy operates alongside mandatory consumer protection laws that may apply based on your location. Nothing here limits rights you cannot waive under applicable law.

Any disputes will be governed by the venue specified in your SOW or Master Services Agreement.

FAQs

We aim to resolve concerns via revisions. Refunds after a milestone is delivered are considered case‑by‑case if the work does not meet the SOW specifications.
If we miss a deadline without prior agreement, we’ll propose a discount, additional revisions, or a partial refund proportional to the delay and impact.
Once approved, we process within 5–7 business days. Your bank or card provider may take an additional 5–10 business days.
Consults are refundable if canceled 24+ hours in advance or if we fail to attend the scheduled session.
Creative preferences vary; if the deliverable meets the agreed SOW and industry standards, we focus on revisions rather than refunds.

Reach us at billing@cinematicpen.com or +00 000 000 0000. Include your invoice number for fastest support.

  • Read the SOW

Your Statement of Work contains the authoritative scope, milestones, and payment terms for your project.

  • Billing support

Email billing@cinematicpen.com for invoices, receipts, and payment questions.

  • General help

For non‑billing issues, contact hello@cinematicpen.com or visit our help page.