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At Cinematic Pen, we are committed to providing high-quality screenwriting and creative writing services to our valued customers. We understand that creative preferences may sometimes differ, and we want to ensure a fair and transparent return/refund policy for our clients.
1. Partial Refund for Dissatisfied Customers:
- If Cinematic Pen fails to deliver satisfactory work, you may be eligible for a partial refund.
- To request a refund, you must do so within 15 days of the delivery of the completed work.
- We will assess the request on a case-by-case basis, considering factors such as the extent of dissatisfaction and the specific project details.
- The refund amount will be determined based on the work completed and the level of dissatisfaction. We reserve the right to refund up to 50% of the total payment.
2. Copyright and Ownership:
- Upon receiving a refund for your order, you forfeit any rights to the ideas, screenplay, or creative content provided by Cinematic Pen.
- Cinematic Pen retains full ownership and copyrights of the work delivered, and you may not use, publish, or distribute the content in any form without our explicit written consent.
3. Eligibility for Refund:
- To be eligible for a refund, you must provide clear and specific reasons for your dissatisfaction with the work.
- We will review your request and may request additional information or clarifications.
- We will not accept refund requests if you have used, modified, or shared the work in any way without our consent.
- If the request for a refund is approved, the refund will be processed within 15 business days.
4. Cancellation of Orders:
- If you cancel your order before we initiate any work, we will provide you with a full refund.
- We will consider partial refunds based on the progress made once we have commenced the work.
5. Contact Us:
- To request a refund or for any inquiries related to our Return/Refund Policy, please get in touch with our customer support team at screenplays@cinematicpen.com or +1 765 331 1960.
Please keep in mind that we may change this policy, and we will post any updates on our website. By placing an order with Cinematic Pen, you acknowledge and agree to abide by this Return/Refund Policy.
Thank you for choosing Cinematic Pen for your creative writing needs.
Last Updated: 07 Dec, 2023
